We have collected some of the most commonly asked questions submitted by our customers. If your questions are not answered here, please feel free to Contact Us.
Answer - We take the quality into consideration prior.
The price is based on the quality level and the order quantity. We have different quality level products for buyers option and discount is available from us when the order is big.
Answer - ou may mix different products or models in a single container but we would need to advise you on optimum loading
and final capacity of your shipment. Please see more
Answer - Yes. Many dealers sell our truck with their own brand name. Some have design modifications to meet their unique needs. We welcome OEM orders. We can put the label of your logo on the products or make the silk print of your logo on the products. It is free.
Answer -
The simple reason that we don't provide prices is due to the fact that:
a) Our stock changes so frequently it is impossible to list current prices
b) Customers often purchase several items which allow for some negotiated discount
c) Customers orders often include modification to suit their own specification
If you would like to get an offer or place an order, Contact us with the products name, model, quantity desired or a description if not listed in our website.
All of our prices are for dealership based on wholesale purchase. If you are enduser and there is no dealership in your country, you can order from us directly.
We offer various payment options to meet your needs. It can be Wire Transfer (T/T), Letter of Credit at sight, Paypal, Westunion etc. Currently we can not accept payment by Credit Card.
Answer -
We have now finished our new brochure. It will be available for download soon.
We have also completed our new promo video which can be viewed by following the video link below:
Answer
1. If you are a CHINA customer
Yes you need to pay VAT at the current rate on all purchases.
If you are VAT registered you can claim this amount back
2. If you are a Non CHINA Customer and we arrange the shipping
You will not be charged VAT
Answer -
Our standard terms for orders is EXW (Inco definition = Ex. Works)
30% deposit with order (unless agreed in advance) Balance prior to shipping or collection from premises
INCO Definitions
EXW (Ex Works)
Ex means from. Works means factory, mill or warehouse, which is the seller's premises. EXW applies to goods available only at the seller's premises.
Buyer is responsible for loading the goods on truck or container at the seller's premises, and for the subsequent costs and risks.
In practice, it is not uncommon that the seller loads the goods on truck or container at the seller's premises without charging loading fee.
In the quotation, indicate the named place (seller's premises) after the acronym EXW, for example EXW Kobe and EXW San Antonio.
The term EXW is commonly used between the manufacturer (seller) and export-trader (buyer), and the export-trader resells on other
trade terms to the foreign buyers. Some manufacturers may use the term Ex Factory, which means the same as Ex Works.
CRF (Cost & Freight - Formerly C&F)
The delivery of goods to the named port of destination (discharge) at the seller's expense.
Buyer is responsible for the cargo insurance and other costs and risks. The term CFR was formerly written as C&F.
Many importers and exporters worldwide still use the term C&F.
In the export quotation, indicate the port of destination (discharge) after the acronym CFR, for
example CFR Karachi and CFR Alexandria.
Under the rules of the INCOTERMS 1990, the term Cost and Freight is used for ocean freight only.
However, in practice, the term Cost and Freight (C&F) is still commonly used in the air freight.
CIF (Cost, Insurance & Freight)
The cargo insurance and delivery of goods to the named port of destination (discharge) at the seller's expense.
Buyer is responsible for the import customs clearance and other costs and risks.
In the export quotation, indicate the port of destination (discharge) after the acronym CIF, for example CIF Pusan and CIF Singapore.
Under the rules of the INCOTERMS 1990, the term CIF is used for ocean freight only. However, in practice,
many importers and exporters still use the term CIF in the air freight.
Answer - Yes we can accept letters of credit for balance payment,
all initial deposits are preferred to be made by bank transfer unless the buyer is very well known and trusted
Letters of credit must be:
Confirmed
Irrevocable
Payable at sight (of shipping documents)
At the counters of a Major China Bank
Allow for partial shipments
Answer -
1. Guarantee period
1.1 Date of start:
Sea shipping, starting from the very date of the B/L 2 months later?
Land transportation?starting from the very date of customs declaration.
Road truck:
Within 12 months or terminates 60,000 kms, whichever is
reached first;
Off road truck & engineering truck:
Within 6 months or terminates 30,000 kms, whichever is reached first;
1.2. Scope of Guarantee:
within the period of Guarantee, CNHTC will
guarantee to repair vehicle products manufactured and used by CNHTC and vehicle products for which CNHTC trademarks are
2. permitted to use by CNHTC free of charge, or replace any other parts or repair any other faults that not specifically indicated in Non-Guarantee
Terms provided that said parts and faults are damage or occurred due to material defects or defective workmanship.
3.The scope of the non-guarantee terms please see annex 1. Compulsory service
Vehicles manufactured and used by CNHTC and vehicles for which
CNHTC trademarks are permitted to use by CNHTC running for
2000~4000km and within six months will enjoy one compulsory service. NOTE: Normal wear and tear and maintenance are not covered by Guarantee
EXPENDABLE ITEMS
Wear and usage takes place over variable time periods, depending on
mileage covered, geographical and driving conditions driving behavior etc.
These conditions influence to a very great degree the service life of the item in question.
Examples of expendable items:
Oil filters, Bulbs, Brake linings,
Fuel filters, Wiper blades, Coolants,
Air filters, Clutch plates, Oils,
Drive belts for fan, Fuses, Coolant filters,
Exhaust systems (Sistema de escape), Alternator etc. NOTE: Expendable items are not covered by guarantee.
Annex 1 Scope of the non-guarantee terms
1 No guarantee will be provided to vehicles modified, reworked or
changed without permission from CNHTC.
1.1 No guarantee will be provided to vehicles ? if it was not made the
compulsory service within the vehicles running for 2000~4000kms.
2 No guaranteed service will be provided to faults or damages as a result
of the following reasons:
2.1 Customers did not use or upkeep the vehicles as per requirements
specified in User's Manual and other documents provided by
SINOTRUK.
2.2 Improper use or overload of vehicles.
2.3 Appropriate measures had not been taken when the vehicle had
failed, failure was impending, or alarm system of the vehicle had issued
failure warning, and faults had been aggravated as the result;
2.4 Lead seals had been broken.
2.5 Use of parts or assemblies unauthorized by SINOTRUK.
2.6 Use of lubricating oil, grease or coolant unspecified by SINOTRUK.
2.7 Vehicles were serviced by units unauthorized by SINOTRUK.
3 The following services or adjustments required by normal wear
(consumption) and normal maintenance are not within the scope of
guarantee:
3.1 The normal wear (consumption) and normal maintenance are the
kinds of wear, damage and maintenance that might occur at any time and influenced by driving mileage, weather,
environment, condition of use and driving operation.
3.2 Parts subject to normal wear (consumption) include: oil filter, fuel
filter element, air filter element, friction disk of brake shoe, clutch driven disk, fan belt, windscreen wiper, bulb,
fuse, lubricating oil, grease, coolant, battery electrolyte, fuel, tire, etc.
3.3 Normal maintenance includes: adjustment and repair of various
types of valves, fuel injectors, hydraulic pumps, coolant pipes, fuel pipes,
oil pipes and air pipes, and adjustment of power steering and clutch
control systems.
For services within the scope of guarantee, SINOTRUK only bears the
guarantee parts but not any other losses and any other chargers which the government stipulated.
Answer - The rule for the importation of vehicles into either the USA
or Canada is that the vehicles and in particular the chassis must be at least: USA
Importing new trucks into the US from China is prohibited.
Canada
With the exception of vehicles manufactured for sale in the United States,
Transport Canada prohibit the importation of all foreign vehicles that are less than 15 years old
The following circumstances allow people to import a vehicle from a country other than the United States and Mexico:
1. The vehicle is 15 years old or older, based on the month and year of its manufacture, belongs to a regulated class
of vehicle under the Motor Vehicle Safety Act (the Act) and is not a bus.
2. The vehicle is a bus manufactured before January 1, 1971.
For more information, please call Transport Canada’s Road Safety and Motor Vehicle Regulation
Telephone: 1-800-333-0371 (toll-free), 613-998-8616 (Ottawa region)
Email: mvs-sa@tc.gc.ca
Answer - You are welcomed to visit us and our factory at your convenience.
We can pick you up at airport and bring you to our factory .
Let us know your schedule in details so we can arrange everything for you. Normally you need 3 days for an adequate visit to our factory.
For maps and detailed information on how to get to us follow the visit us link on the main menu bar.
Answer -Yes, we can arrange shipping for customers .
Goods generally go RORO (Roll On Roll Off) or by container depending on the size of the shipment.
RORO is generally the cheaper option.
We can also arrange for insurance if the customer requires it.
We also advise on the export licensing protocols for orders involving Ex. Military equipment. (see Exports FAQ's above)
Answer -
(1) Take photos of the problems and send to us.
(2) Take videos of the problems and send to us.
(3) Send back the defective products to us if neccessory.
After we comfirm the problems, will give you the answer within 7 days.
Answer
You may open only one account unless we confirm in writing otherwise.
If we detect duplicate accounts,
we may in our sole and absolute discretion suspend provision of our services, merge or close duplicate accounts or terminate this agreement.
Answer - You can authorise other persons to use our services on your behalf and access
any information we have that is related to you or your account.
You are responsible for the authorised person(s) performance of this agreement.
Answer -
To keep you safe, we regularly review accounts. If you do not use your account for over a year,
we may close or freeze it with or without notice.
This means that you will no longer be able to use members area.
Answer -
MAN.ARMY-UK.COM grants you permission to view and use the Site and all information, materials and content made available
to you on the Site and to print individual pages from the Site subject to the restrictions set forth below.
The Site and its contents are for your personal and non-commercial use only.
You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from,
transfer, or sell any information, software, products or services obtained from the Site.
You may download one (1) printed copy of the content of the Site on a single computer or CPU solely for the purpose of doing business
with MAN.ARMY-UK.COM
This is a license only and not a transfer of title.
Without the prior written consent of MAN.ARMY-UK.COM,
you may not
(a) modify the content of the Site for any purpose,
(b) decompile, reverse engineer or disassemble software materials,
(c) remove any copyright notice or other proprietary notices from the content of the Site,
(d) transfer the content of the Site to another person or
(e) allow any one else to copy any portion of the content of the Site.
We may terminate this agreement immediately and without notice if you are in breach of this section.
Please see more about it
Answer -
To help buyers whi are uncertain of whether they need a RHD or LHD truck we have provided this tool to assist you.
If you are uncertain, start typing the country name into the box below and it will provide the details for the country selected
Also we have provided below, an alphabetical list of countries showing the steering wheel position for each country.
Afghanistan Left Hand Drive (LHD)
Aland Islands (Finland) Left Hand Drive (LHD)
Albania Left Hand Drive (LHD)
Alderney (UK) Right Hand Drive (RHD)
Algeria Left Hand Drive (LHD)
American Samoa (US) Left Hand Drive (LHD)
Andorra Left Hand Drive (LHD)
Angola (1928) Left Hand Drive (LHD)
Anguilla (UK) Right Hand Drive (RHD)
Antigua and Barbuda Right Hand Drive (RHD)
Argentina Left Hand Drive (LHD)
Armenia Left Hand Drive (LHD)
Aruba (Netherlands) Left Hand Drive (LHD)
Australia Right Hand Drive (RHD)
Austria (1936) Left Hand Drive (LHD)
Azerbaijan Left Hand Drive (LHD)
Bahamas Right Hand Drive (RHD)
Bahrain (1978) Left Hand Drive (LHD)
Bangladesh Right Hand Drive (RHD)
Barbados Right Hand Drive (RHD)
Belarus Left Hand Drive (LHD)
Belgium Left Hand Drive (LHD)
Belize (1971) Left Hand Drive (LHD)
Benin Left Hand Drive (LHD)
Bermuda (UK) Right Hand Drive (RHD)
Bhutan Right Hand Drive (RHD)
Bolivia Left Hand Drive (LHD)
Bosnia and Herzegovina Left Hand Drive (LHD)
Botswana Right Hand Drive (RHD)
Brazil Left Hand Drive (LHD)
British Indian Ocean Territory Left Hand Drive (LHD)
British Virgin Islands (UK) Right Hand Drive (RHD)
Brunei Right Hand Drive (RHD)
Burkina Faso Left Hand Drive (LHD)
Burundi Left Hand Drive (LHD)
Cambodia Left Hand Drive (LHD)
Cameroon (1971) Left Hand Drive (LHD)
Canada Left Hand Drive (LHD)
Cape Verde ( Left Hand Drive (LHD)
Cayman Islands (UK) Right Hand Drive (RHD)
Central African Republic Left Hand Drive (LHD)
Chad Left Hand Drive (LHD)
Chile Left Hand Drive (LHD)
China, mainland Left Hand Drive (LHD)
Christmas Island (Australia) Right Hand Drive (RHD)
Cocos (Keeling) Islands (Australia) Right Hand Drive (RHD)
Colombia Left Hand Drive (LHD)
Comoros Left Hand Drive (LHD)
Congo (Brazzaville) Left Hand Drive (LHD)
Congo (Kinsasha) Left Hand Drive (LHD)
Cook Islands (New Zealand) Right Hand Drive (RHD)
Costa Rica Left Hand Drive (LHD)
Cote d'Ivoire Left Hand Drive (LHD)
Croatia Left Hand Drive (LHD)
Cuba Left Hand Drive (LHD)
Cyprus Right Hand Drive (RHD)
Czech Republic (1939),details Left Hand Drive (LHD)
Denmark Left Hand Drive (LHD)
Djibouti Left Hand Drive (LHD)
Dominica Right Hand Drive (RHD)
Dominican Rep. Left Hand Drive (LHD)
East Timor (drove on right 1928-1976) Right Hand Drive (RHD)
Ecuador Left Hand Drive (LHD)
Egypt Left Hand Drive (LHD)
El Salvador Left Hand Drive (LHD)
Equatorial Guinea Left Hand Drive (LHD)
Eritrea (1974) Left Hand Drive (LHD)
Estonia Left Hand Drive (LHD)
Ethiopia (1974) Left Hand Drive (LHD)
Falkland Islands (UK) Right Hand Drive (RHD)
Faroe Islands Left Hand Drive (LHD)
Fiji Right Hand Drive (RHD)
Finland Left Hand Drive (LHD)
France Left Hand Drive (LHD)
French Guiana Left Hand Drive (LHD)
French Polynesia Left Hand Drive (LHD)
Gabon Left Hand Drive (LHD) Countries
Gambia (1976) Left Hand Drive (LHD)
Georgia Left Hand Drive (LHD)
Germany Left Hand Drive (LHD)
Ghana (1974) Left Hand Drive (LHD)
Gibraltar (1929) Left Hand Drive (LHD)
Greece Left Hand Drive (LHD)
Greenland Left Hand Drive (LHD)
Grenada Right Hand Drive (RHD)
Guadeloupe Left Hand Drive (LHD)
Guam (US) Left Hand Drive (LHD)
Guatemala Left Hand Drive (LHD)
Guernsey (UK) Right Hand Drive (RHD)
Guinea Left Hand Drive (LHD)
Guinea-Bissau Left Hand Drive (LHD)
Guyana Right Hand Drive (RHD)
Haiti Left Hand Drive (LHD)
Honduras Left Hand Drive (LHD)
Hong Kong (unlike mainland China) Right Hand Drive (RHD)
Hungary (1940) Left Hand Drive (LHD)
Iceland (1978) Left Hand Drive (LHD)
India Right Hand Drive (RHD)
Indonesia Right Hand Drive (RHD)
Iran Left Hand Drive (LHD)
Iraq Left Hand Drive (LHD)
Ireland Right Hand Drive (RHD)
Isle of Man (UK) Right Hand Drive (RHD)
Israel Left Hand Drive (LHD)
Italy Left Hand Drive (LHD)
Jamaica Right Hand Drive (RHD)
Japan (Okinawa used not to) Right Hand Drive (RHD)
Jersey (UK) Right Hand Drive (RHD)
Jordan Left Hand Drive (LHD)
Kazakhstan Left Hand Drive (LHD)
Kenya Right Hand Drive (RHD)
Kiribati Right Hand Drive (RHD)
Korea DPR Left Hand Drive (LHD)
Korea (1946) Left Hand Drive (LHD)
Kuwait Left Hand Drive (LHD)
Kyrgyzstan Left Hand Drive (LHD)
Lao Laos Left Hand Drive (LHD)
Latvia Left Hand Drive (LHD)
Lebanon Left Hand Drive (LHD)
Lesotho Right Hand Drive (RHD)
Liberia Left Hand Drive (LHD)
Libya Left Hand Drive (LHD)
Liechtenstein Left Hand Drive (LHD)
Lithuania Left Hand Drive (LHD)
Luxembourg Left Hand Drive (LHD)
Macau (unlike China, and Portugal) Right Hand Drive (RHD)
Macedonia Left Hand Drive (LHD)
Madagascar Left Hand Drive (LHD)
Malawi Right Hand Drive (RHD)
Malaysia Right Hand Drive (RHD)
Maldives Right Hand Drive (RHD)
Mali Left Hand Drive (LHD)
Malta Right Hand Drive (RHD)
Marshall Islands Left Hand Drive (LHD)
Martinique (France) Left Hand Drive (LHD)
Mauritania Left Hand Drive (LHD)
Mauritius Right Hand Drive (RHD)
Mayotte (France) Left Hand Drive (LHD)
Mexico Left Hand Drive (LHD)
Micronesia Left Hand Drive (LHD)
Midway Atoll (US) Left Hand Drive (LHD)
Moldova Left Hand Drive (LHD)
Monaco Left Hand Drive (LHD)
Mongolia Left Hand Drive (LHD)
Montserrat (UK) Right Hand Drive (RHD)
Morocco Left Hand Drive (LHD)
Mozambique Right Hand Drive (RHD)
Myanmar (1970) Left Hand Drive (LHD)
Namibia (1918) Right Hand Drive (RHD)
Nauru (1918) Right Hand Drive (RHD)
Nepal Right Hand Drive (RHD)
Netherlands Left Hand Drive (LHD)
Netherlands Antilles Left Hand Drive (LHD)
New Caledonia Left Hand Drive (LHD)
New Zealand Right Hand Drive (RHD)
Nicaragua Left Hand Drive (LHD)
Niger Left Hand Drive (LHD)
Nigeria (1972) Left Hand Drive (LHD)
Niue (New Zealand) Right Hand Drive (RHD)
Norfolk Island (Australia) Right Hand Drive (RHD)
Northern Mariana Is. (US) Left Hand Drive (LHD)
Norway Left Hand Drive (LHD)
Oman Left Hand Drive (LHD)
Pakistan Right Hand Drive (RHD)
Palau Left Hand Drive (LHD)
Panama Left Hand Drive (LHD)
Papua New Guinea Right Hand Drive (RHD)
Paraguay Left Hand Drive (LHD)
Peru Left Hand Drive (LHD)
Philippines (1946) Left Hand Drive (LHD)
Pitcairn Islands (UK) Right Hand Drive (RHD)
Poland Left Hand Drive (LHD)
Portugal (1928) Left Hand Drive (LHD)
Puerto Rico (US) Left Hand Drive (LHD)
Qatar Left Hand Drive (LHD)
Reunion (France) Left Hand Drive (LHD)
Romania Left Hand Drive (LHD)
Russian Federation Left Hand Drive (LHD)
Rwanda Left Hand Drive (LHD)
Saint Helena (UK) Right Hand Drive (RHD)
Saint Kitts and Nevis Right Hand Drive (RHD)
Saint Lucia Right Hand Drive (RHD)
Saint Pierre and Miquelon Left Hand Drive (LHD)
Saint Vincent and the Grenadines Right Hand Drive (RHD)
San Marino Left Hand Drive (LHD)
Sao Tome and Principe (1928) Left Hand Drive (LHD)
Saudi Arabia Left Hand Drive (LHD)
Senegal Left Hand Drive (LHD)
Serbia and Montenegro Left Hand Drive (LHD)
Seychelles Right Hand Drive (RHD)
Sierra Leone (1971) Left Hand Drive (LHD)
Singapore Right Hand Drive (RHD)
Slovakia (1939-41, details) Left Hand Drive (LHD)
Slovenia Left Hand Drive (LHD)
Solomon Islands Right Hand Drive (RHD)
Somalia Left Hand Drive (LHD)
South Africa Right Hand Drive (RHD)
Spain Left Hand Drive (LHD)
Sri Lanka Right Hand Drive (RHD)
Sudan (1973) Left Hand Drive (LHD)
Suriname Right Hand Drive (RHD)
Svalbard (Norway) Left Hand Drive (LHD)
Swaziland Right Hand Drive (RHD)
Sweden (1977, details) Left Hand Drive (LHD)
Switzerland Left Hand Drive (LHD)
Syrian Arab Republic Left Hand Drive (LHD)
Taiwan (1946) Left Hand Drive (LHD)
Tajikistan Left Hand Drive (LHD)
Tanzania Right Hand Drive (RHD)
Thailand Right Hand Drive (RHD)
Togo Left Hand Drive (LHD)
Tokelau (New Zealand) Right Hand Drive (RHD)
Tonga Right Hand Drive (RHD)
Trinidad and Tobago Right Hand Drive (RHD)
Tunisia Left Hand Drive (LHD)
Turkey Left Hand Drive (LHD)
Turkmenistan Left Hand Drive (LHD)
Turks and Caicos Islands (UK) Right Hand Drive (RHD)
Tuvalu Right Hand Drive (RHD)
Uganda Right Hand Drive (RHD)
Ukraine Left Hand Drive (LHD)
United Arab Emirates Left Hand Drive (LHD)
United Kingdom Right Hand Drive (RHD)
United States Left Hand Drive (LHD)
Uruguay Left Hand Drive (LHD)
US Virgin Is. (unlike rest of US) Right Hand Drive (RHD)
Uzbekistan Left Hand Drive (LHD)
Vanuatu Left Hand Drive (LHD)
Vatican City Left Hand Drive (LHD)
Venezuela Left Hand Drive (LHD)
Vietnam Left Hand Drive (LHD)
Wake Island (US) Left Hand Drive (LHD)
Wallis and Futuna (France) Left Hand Drive (LHD)
Western Sahara Left Hand Drive (LHD)
Yemen Left Hand Drive (LHD)
Zambia Right Hand Drive (RHD)
Zimbabwe Right Hand Drive (RHD)
WHY CHOOSE US
OVER 15 YEARSOF SUCCESSFUL SALES ON THE GLOBAL MARKET. THE BEST SELECTION FROM THE MOST RELIABLE MANUFACTURERS IN CHINA.
DIRECT DELIVERY FROM MANUFACTURERS FACTORIES, NO WAITING AND MINIMUM PRICE
MULTIPLE CATEGORY
More than 120 different categories for you to choose from
LARGE STOCK
More than 30,000 vehicles and equipment are waiting for you to stock for immediate delivery
FAST SHIPPING
Fast shipping time to any country in the world. Door to door service is available for each way.
oDM/OEM
Any factory modification to your requirements. Including your logo and/or Pantone colour of choice.
WARRANTY
1-3 year warranty and lifetime technical service and spare parts
CUSTOMIZED SERVICE
Technical Support and friendly service 24/7
NEW MACHINERY® new trucks & semi trailers ¹ latest arrivals
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